Journey Club Tour & Travels – Shipping & Delivery Policy
At Journey Club Tour & Travels, we primarily provide travel-related services and digital confirmations. This policy outlines how booking confirmations, travel documents, and any physical materials are delivered to our customers.
1. Digital Delivery
Most of our services are delivered electronically for convenience and speed.
After successful booking and payment confirmation, customers will receive:
- Booking confirmation email
- Detailed travel itinerary
- Hotel vouchers
- Transportation details
- Payment receipt
Delivery Timeline:
- Digital documents are typically sent within 24 hours of payment confirmation
Customer Responsibility:
- Customers must provide accurate email addresses and contact details
- Journey Club Tour & Travels is not responsible for delays caused by incorrect or incomplete information
2. Physical Delivery (If Applicable)
In select cases, physical documents or travel kits may be provided upon request.
Delivery Details:
- Shipping charges (if applicable) will be communicated at the time of booking
- Delivery timelines depend on location and courier partner availability
- Standard delivery timeframe: 3–7 business days within India
- Delivery to remote areas or regions such as Jammu and Kashmir may take longer
Note:
- Journey Club Tour & Travels is not responsible for delays caused by courier services, natural disruptions, or incorrect delivery details
3. International Delivery
For customers requesting delivery outside India:
- Additional international courier charges will apply
- Customs duties, import taxes, or local charges (if any) must be borne by the customer
- Delivery timelines may vary depending on destination country and customs clearance
4. Failed Delivery
Delivery may fail due to the following reasons:
- Incorrect or incomplete address provided
- Customer unavailable at the time of delivery
- Refusal to accept the package
In such cases:
- Re-shipping will be arranged only after confirmation
- Additional shipping charges will be applicable
5. Loss or Damage in Transit
While we partner with reliable courier services, Journey Club Tour & Travels is not liable for:
- Loss of packages during transit
- Delays caused by courier companies
- Damage incurred during shipping
Customer Action Required:
- Customers must report any damaged or missing items within 48 hours of delivery
- Claims raised after this period may not be considered
