The Journey Club Tour & Travels primarily provides travel-related services and digital confirmations. This Shipping & Delivery Policy outlines how booking confirmations, travel vouchers, and any physical materials are delivered to customers.
1. Digital Delivery
Most of our services are delivered electronically.
After successful booking and payment confirmation, customers will receive:
-
Booking confirmation email
-
Travel itinerary
-
Hotel vouchers
-
Transport details
-
Payment receipt
Digital documents are typically sent within 24 hours of payment confirmation.
Customers are responsible for providing accurate email addresses and contact details.
2. Physical Delivery (If Applicable)
In certain cases, physical documents or travel kits may be delivered upon request.
Delivery Details:
-
Shipping charges (if applicable) will be informed at the time of booking.
-
Delivery timelines depend on location and courier availability.
-
Standard delivery time: 3–7 business days within India.
-
Delivery outside India may take longer.
We are not responsible for delays caused by courier services, natural events, or incorrect delivery details provided by the customer.
3. International Delivery
If international shipping is requested:
-
Additional courier charges may apply.
-
Customs duties or import taxes (if applicable) must be borne by the customer.
4. Failed Delivery
In case of:
-
Incorrect address
-
Customer unavailable at delivery
-
Refusal to accept parcel
Re-shipping charges will apply.
5. Loss or Damage in Transit
While we use reliable courier partners, The Journey Club Tour & Travels is not liable for:
-
Loss of package in transit
-
Delays caused by courier services
-
Damage caused during shipping
Customers must notify us within 48 hours of receiving a damaged parcel.
